Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

* What’s your best advice for someone just starting out in Community Management?* What are your best practices for increasing community engagement?* How to talk to people when data is their love language.

Episode #53 features Keri Kersten, Global Internal Communications and Change Management at Stepan Company.

Listen in as we chat with Keri about her 10-year in the making business plan, how she frames her community building as empowerment, talking data as a love language and more!