Learn more about <a href="https://www.shookkelley.com/our-team">Kevin Kelley</a> and connect with him on <a href="https://www.linkedin.com/in/kevinervinkelley/">LinkedIn</a> and <a href="https://twitter.com/aia_kevin?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor">Twitter</a>..Read more about Shook Kelley’s <a href="https://www.shookkelley.com/our-process">design process</a>Learn more about <a href="https://www.linkedin.com/in/andrewlmurray/">Andy Murray</a>.Learn more about the “<a href="https://walton.uark.edu/customer-centric-leadership/podcast/podcast-home-test.php">It’s a Customer’s World</a>” podcast.Learn more about the <a href="https://www.uark.edu/">University of Arkansas</a> and its <a href="https://walton.uark.edu/customer-centric-leadership/">Customer Centered Leadership Initiative</a>.Learn more about the University of Arkansas’ business school, <a href="https://walton.uark.edu/">Walton College.</a>

Learn more about Kevin Kelley and connect with him on LinkedIn and Twitter.. Read more about Shook Kelley’s design process Learn more about Andy Murray. Learn more about the “It’s a Customer’s World” podcast. Learn more about the University of Arkansas and its Customer Centered Leadership Initiative. Learn more about the University of Arkansas’ business school, Walton College.

Learn more about <a href="https://www.shookkelley.com/our-team" rel="noopener noreferrer">Kevin Kelley</a> and connect with him on <a href="https://www.linkedin.com/in/kevinervinkelley/" rel="noopener noreferrer">LinkedIn</a> and <a href="https://twitter.com/aia_kevin?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor" rel="noopener noreferrer">Twitter</a>..Read more about Shook Kelley’s <a href="https://www.shookkelley.com/our-process" rel="noopener noreferrer">design process</a>Learn more about <a href="https://www.linkedin.com/in/andrewlmurray/" rel="noopener noreferrer">Andy Murray</a>.Learn more about the “<a href="https://walton.uark.edu/customer-centric-leadership/podcast/podcast-home-test.php" rel="noopener noreferrer">It’s a Customer’s World</a>” podcast.Learn more about the <a href="https://www.uark.edu/" rel="noopener noreferrer">University of Arkansas</a> and its <a href="https://walton.uark.edu/customer-centric-leadership/" rel="noopener noreferrer">Customer Centered Leadership Initiative</a>.Learn more about the University of Arkansas’ business school, <a href="https://walton.uark.edu/" rel="noopener noreferrer">Walton College.</a>

Kevin Ervin Kelley on the Customer Centric Innovation in Stores

Equipped with more than 30 years of experience in retail, most recently as the Chief Customer Officer for Walmart Asda in the U.K., host Andy Murray is sharing his expertise through his new role as the founder and executive chair of the Customer Centric Leadership Initiative at the University of Arkansas Sam M. Walton College of Business. Now more than ever, retailers and brands are accelerating their quest to be more customer centric, but to be truly customer centric, it requires both a shift in mindset and ways of working, not just in marketing but in all parts of the organization. Through his initiative and this podcast series, Andy will be talking with practitioners, thought leaders, and scholars to hear their thoughts on what it takes to be a leader in today’s customer centric world.

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Kevin Ervin Kelley on the Customer Centric Innovation in Stores

Kevin Ervin Kelley on the Customer Centric Innovation in Stores