Key Performance Indicators, or KPIs, measure the drivers of business success. Measure the drivers, manage the drivers, and the results will come. Barb Nuss and Kathy discuss metrics that enable owners to manage sales, productivity, marketing, gross profit margin and more.

Hosts:

Dr. Kathy Gosser, YUM! Assistant Professor of Franchise Management and Director of the Yum! Center for Global Franchise Excellence

www.business.louisville.edu/yumcgfe

Barb Nuss, CPA - Founder and President, ProfitSoup

www.profitsoup.com