CPR training is so important for all clinics, and more important for the mental health of all veterinary staff!

Some general tips can be applied to various types of difficult clients!

Difficult clients are a huge strain on the mental health of veterinary staff, and sometimes we just need to protect ourselves.

Managing upset clients, those that are sacred, stressed or feel guilty, is a hard part of our job. Having strategies to manage these clients helps smooth out these interactions, and improves patient care!

Some clients are down-right dangerous, and strategies to manage them are vital.

Bullies come in all shapes and forms, so recognize and deal with these clients effectively!

Manupulative people use various tactics to try to get their way, often at the expense of veterinary staff

Clients that 'know better' are both annoying, insulting and time wasters!

Skipping lunch has become the 'norm' in the vet industry. We need to change this!

Clinics that treat pet owners as customers and not clients are those that aren't respecting their staff, and aren't respecting the professional integrity of the veterinary degree.