A quick check in with Chad to review 2018 successes, plans for 2019, including our new online community, Know It All, and details about our National Leadership Forum, The Customer Response Leadership Summit, in New Orleans, February 4th-6th.  For more information on our Summit, please visit https://www.execsintheknow.com/  Please be sure to rate and subscribe on Apple Podcasts, Stitcher and Spotify!