Episode summary Anthropic's automated systems suspended every Claude account at a 110-person company — all at once, no warning. While the team was locked out, their API keys kept billing. They couldn't view their own usage data because their email addresses had been banned. This episode breaks down exactly what happened, what the terms every Claude customer already signed actually permit, and four structural reasons this will keep happening.

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What you'll learn

The full incident — what the team found when they compared notes on Slack

A second company hit the same pattern the same month

The exact clauses in Anthropic's commercial terms that make all of it legally permitted

How OpenAI and Google's suspension terms compare (one difference actually matters)

Three practical mitigations CTOs are using right now

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