Encore Episode: We talk with sterile processing expert Kim Jones about why central sterile is the hidden driver of operating room performance and patient safety. This conversation is still highly relevant as health systems continue to face OR efficiency and staffing challenges.

• how Kim transitioned from HR into sterile processing leadership and education
• how certification and education directly impact performance and team pride
• why small breakdowns in SPD drive major OR delays and disrupt surgical schedules
• where OR, sterile processing, and supply chain fall out of sync and how communication gaps create ripple effects
• how to build trust with surgeons through stronger partnerships and visible OR leadership support
• what audits at leading health systems reveal, including outdated assumptions about SPD performance
• why Lean efforts break down when point-of-use cleaning and tray completeness are inconsistent
• how traditional staffing models miss complexity and why volume alone is misleading
• where robotics and automation can improve safety, reduce injuries, and increase throughput
• how traveler pay gaps and post-pandemic dynamics are fueling ongoing retention challenges
• how to confidently make the case to the C-suite using both data and real operational constraints

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