This episode gives excellence a rebrand. Our guest Kirsten Hasler, Head of Marketing IKEA ANZ, shares how to set objective expectations, hold people accountable with empathy, and design belonging in hybrid teams. We talk recovering people-pleasers, redefining rest, the “mood-boost” folder, and why opening the hard task early helps deep work. In a powerful personal segment, she speaks openly about postnatal depression and the systems that support parents.

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