Phone anxiety is related to a preoccupation with what the other person thinks of them. By eliminating the immediate reaction of others in spoken conversations, texting may offer those with phone anxiety a way of making social contact without the fear of rejection or disapproval.

Another reason phone calls can sometimes feel overwhelming is the pressure that comes with being someone else’s focus. In face-to-face conversations, we have several distractions in our environment; like gazing out of the window or, ironically, checking the missed call notifications on our phones. This can make the interaction feel more casual and the conversation flow naturally. On a call, there are no external distractions, so it can feel like the spotlight is on us to answer questions straight away.