In this candid episode of The Exceptional Thinking Podcast, Helen shares a deeply personal story about parting ways with her long-serving Ops Director, James. From telemarketer to board-level director, James had been a key figure in the business for years. But over time, overpromising to clients, failing to follow through, and struggling with sales performance created growing issues that no amount of systems or processes could fix.

Helen explains how she knew — for more than a year — that things weren’t working, but delayed making the decision due to loyalty and friendship. Ultimately, metrics and mounting evidence made it clear that change was necessary. James eventually resigned, and the business immediately became smoother, stronger, and easier to manage without constant firefighting.

This episode is both a story and a lesson: if you have someone in your business who is no longer the right fit, it may be time to act. Letting go can feel daunting, but it often leads to relief and better results for everyone involved.

👉 If you’re ready to stop firefighting and focus on growth by filling your diary with qualified appointments, visit www.exceptionalthinking.co.uk/contact

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