Chris Gianutsos, the managing director for digital at EY, said agencies need to take an outside in point of view when reimaging how they serve their customers.See Privacy Policy at <a href="https://art19.com/privacy" rel="noopener noreferrer" target="_blank">https://art19.com/privacy</a> and California Privacy Notice at <a href="https://art19.com/privacy#do-not-sell-my-info" rel="noopener noreferrer" target="_blank">https://art19.com/privacy#do-not-sell-my-info</a>.

Chris Gianutsos, the managing director for digital at EY, said agencies need to take an outside in point of view when reimaging how they serve their customers. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Chris Gianutsos, the managing director for digital at EY, said agencies need to take an outside in point of view when reimaging how they serve their customers.See Privacy Policy at <a href="https://art19.com/privacy" rel="noopener noreferrer">https://art19.com/privacy</a> and California Privacy Notice at <a href="https://art19.com/privacy#do-not-sell-my-info" rel="noopener noreferrer">https://art19.com/privacy#do-not-sell-my-info</a>.

Knowing your customer journey will help agencies deliver better CX

As digital and technological transformation takes hold, how can government leaders learn and share knowledge that can help them speed up innovation and better serve constituents? During this twice-monthly podcast brought to you by EY, we’ll share lessons learned, tactics and a look at what’s on the horizon. On Government Modernization Unleashed, you will hear directly from federal, state and local innovators and EY subject matter experts on the front lines of the most groundbreaking modernization initiatives.

Government

As digital and technological transformation takes hold, how can government leaders learn and share knowledge that can help them speed up innovation and better serve constituents? During this twice-monthly podcast brought to you by EY, we’ll share lessons learned, tactics and a look at what’s on the horizon. On Government Modernization Unleashed, you will hear directly from federal, state and local innovators and EY subject matter experts on the front lines of the most groundbreaking modernization initiatives.

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Knowing your customer journey will help agencies deliver better CX

Knowing your customer journey will help agencies deliver better CX