<p>In this episode, Acrolinx CEO Volker Smid talks with Jason O'Donnell, Support Content Strategist at IBM, about the value of IBM's support content and how the practice of knowledge centered services increases that value. </p>

In this episode, Acrolinx CEO Volker Smid talks with Jason O'Donnell, Support Content Strategist at IBM, about the value of IBM's support content and how the practice of knowledge centered services increases that value.

<p>In this episode, Acrolinx CEO Volker Smid talks with Jason O'Donnell, Support Content Strategist at IBM, about the value of IBM's support content and how the practice of knowledge centered services increases that value.&nbsp;</p>

Knowledge Centered Services — How KCS® is More Than a Framework at IBM

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Knowledge Centered Services — How KCS® is More Than a Framework at IBM

Knowledge Centered Services — How KCS® is More Than a Framework at IBM