https://www.sciencedirect.com/science/article/pii/S1570826824000441
This pre-print research paper
systems in enterprise settings. The authors argue
reliable data.
Their research includes a benchmark study demonstrating the accuracy improvements achieved by incorporating knowledge graphs.
The paper also explores lessons learned regarding knowledge engineering, explainability, governance, and effective question selection strategies.
Finally, it outlines key industry needs and future research directions in this area.