Presenting a new episode of the Knowledge Talks with a new topic "Customer Relations in Business". A business improves with better customer relation. It is best described as the ways that a company engages with its customers to improve the customer experience. Customer relations aims to create a mutually beneficial relationship with the customer that extends beyond the initial purchase. A good customer relation brings customer back and facilitates referrals.

Listen to this episode and enjoy !

In this episode we are having a talk on this with Mr Anutosh Bhakta. He is my teacher & mentor – who taught me some of the finest lessons of hospitality and customer service. He was Head Of Department at IHM Kolkata – where I was a student 20 years back. He also took training assignments at various hotel chains. He is an expert trainer in Hospitality / Hotel Management & Soft Skills. He is also cloud kitchen set up & scaling coach to help young existing and aspirant entrepreneurs.

He is also author of a noted book about front office management “Professional Hotel Front Office Management”

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Connect with Mr Anutosh Bhakta : [email protected] 

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