You wrote perfect documentation. Nobody read it. Ibrahim Diallo breaks down why knowledge transfer fails, and how to do it right:

• The documentation trap: Why writing everything down isn’t enough

• "It depends" syndrome: How over-explaining creates confusion

• The 3 rules of effective teaching: Specificity, repetition, and verification

• Why empathy beats completeness: What your audience actually needs to know

• The Mark Twain principle: Why shorter explanations take more work (but work better)

A tactical guide to transferring skills without frustration, whether you’re onboarding a colleague, documenting systems, or just explaining tech to non-tech friends.

Key Quote: "Knowledge isn’t transferred by dumping information. It’s built through clarity and repetition."