Knowledgebase Ninjas

In this episode of Knowledge Base Ninjas, Suzanne Rubinstein, a technical writer at TruLogix Software, shares her unconventional journey into technical writing and the mindset that has shaped her career. 

Suzanne discusses her transition from government, tourism, and education into technical writing, driven by her curiosity about technology and her ability to explain complex concepts. She explains why curiosity is essential for technical writers, who constantly learn new products, industries, tools, and processes. 

The conversation explores the importance of learning by doing. Suzanne shares why she prefers to reproduce a process herself before documenting it, rather than relying solely on subject matter experts. She also discusses burnout, the value of experience, and why understanding your audience is essential to creating useful documentation. 

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In this episode of the Knowledge Base Ninjas podcast, host Gowri Ramkumar speaks with Ryan Young, Staff Technical Writer at Stripe, about the fundamentals of technical writing and how they continue to matter in an evolving technology landscape. 

Ryan shares his journey into technical writing and explains why clarity, conciseness, and understanding the reader remain essential, regardless of the tools writers use. He also discusses writing for different stages of the user journey, using progressive disclosure, and refining documentation based on real user feedback. 

The conversation also touches on AI and LLMs. Ryan believes these tools have powerful use cases, but writers should not outsource their thinking to them. For him, writing is part of the thinking process itself. Human judgment therefore remains essential to producing clear and useful documentation. 

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In this episode of the Knowledge Base Ninjas podcast, Gowri Ramkumar speaks with James Beach about how he approaches technical writing from a reader's perspective. James builds a persona for the target user before writing a single word, often testing the product himself through their eyes. Documentation, for him, is written for someone who's already frustrated and just wants a quick answer. He explains how storytelling and narrative thinking quietly shape the way he structures troubleshooting guides and walkthroughs. Getting something wrong is treated as discovery, not failure, and that mindset shapes how his teams grow. James also walks through how he'd approach documenting a completely unfamiliar product for users he's never met, by building a persona and picking a specific use case he can personally relate to.

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In this episode of Knowledge Base Ninjas, host Gowri speaks with Gareth Brinn, Documentation Manager at Gravitee, about what changes in a documentation team when AI enters the workflow. 

Gareth says that AI is an optimisation tool, not a replacement. He reframes manual documentation as manual context building: understanding user journeys, talking to solutions engineers and support teams, and structuring information so agents can use it. Human-generated content, he argues, is AI-optimised content — if docs read well to an AI, it's because someone did the manual work to get them there. 

He explains why the "one agent to rule them all" idea fails, and why he builds chunked, node-based workflows with a human backup at every break point. On making docs AI-readable, his advice is that the craft hasn't changed: plain language, topic-based writing, self-contained pages — and now self-contained paragraphs. 

He also covers governing decentralised content production, why quality beats speed in AI workflows, and his rapid-fire picks for technical writers. 

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In this episode of the Knowledge Base Ninjas podcast, Gowri Ramkumar speaks with Prince Eze Onyeanuna about how AI is reshaping technical writing. Prince shares why he believes humans should no longer write first drafts, and why the idea and judgment must always stay human. He explains how AI can close a long-standing gap in documentation, keeping docs in sync with fast-moving products. Content now needs to be structured for AI agents and LLMs, not just human readers. Prince reflects on how writers are becoming engineers, building systems rather than just producing content. He shares how AI adoption looks across Africa, from Lagos to the open source community. He talks about why writers must not lose their taste or voice, even while working closely with AI. Prince ends with a personal note on staying irreplaceable by choosing difficulty over ease. 

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In this episode of Knowledge Base Ninjas, host Gowri Ramkumar speaks with Michael Uzukwu, Lead Technical Writer at Opsimate and a 2026 LFX mentee for kgateway, about his unconventional path into technical writing. Michael shares how he started as a Python programmer exploring data analytics before discovering that documenting his projects — not the analysis itself — was what he truly enjoyed. 

He explains which analytics skills transferred most usefully into writing, namely structuring information and rigorous attention to detail, and why they underpin strong information architecture. Michael also unpacks what makes cloud-native documentation distinct, from its expert audience of SREs and platform engineers to the fast-moving tooling built on Kubernetes. On AI, he shares that it has already reshaped how docs are written, retrieved, and consumed, while insisting humans remain the essential validators against hallucination. 

He closes with resource recommendations, an explanation of LFX mentorships, and encouragement for aspiring writers to simply start.

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In this episode of Knowledgebase Ninjas, Steev Kundukulangara from Teradata talks about how AI is reshaping the world of technical writing.

He shares his honest take on whether AI will replace technical writers, and why their skills are still very much needed — especially when it comes to making sense of AI-generated content. Steev also touches on why accuracy still depends on human expertise and how shrinking attention spans are pushing documentation to become shorter and more in-the-moment.

The conversation wraps up with Steev's experience experimenting with AI tools for his own documentation work and a simple but interesting lesson he picked up along the way.

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In this episode of Knowledgebase Ninjas, we have Ramesh Aiyyangar, Founder of Tech Write Pro. He discusses how technical writing is evolving in the age of AI. He emphasizes that modern technical writers must go beyond documentation and develop skills in content strategy, structured authoring, APIs, Docs-as-Code, and cross-functional collaboration.

Ramesh highlights that AI is transforming documentation workflows, making content quality, information architecture, and accuracy more important than ever. He argues that technical communicators are becoming the “reliability layer” that ensures AI-generated content remains trustworthy, useful, and customer-focused.

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In this episode of Knowledge Base Ninjas, host Gowri Ramkumar speaks with Rutva Safi, Senior Technical Writer at GANTNER, about her journey into technical writing and the impact of AI on documentation. Rutva explains how AI can support writers rather than replace them and highlights the importance of empathy, user focus, and clear communication. The conversation also touches on modern documentation practices, teamwork with product teams, and the importance of localization for global SaaS products. 

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In this episode of Knowledge Base Ninjas, Gowri speaks with Abhishek Sahoo, Cybersecurity Documentation Specialist at Tetra Pak, about how technical documentation has evolved into a strategic business function.

The conversation explores how effective documentation improves onboarding, reduces support dependency, strengthens compliance readiness, and supports operational efficiency in cybersecurity environments. Abhishek also discusses the hidden impact of poor documentation, including delayed incident response, audit challenges, miscommunication, and reduced customer trust.

A key focus of the episode is AI’s growing role in technical documentation. While AI can improve efficiency and assist with research and summarization, Abhishek explains why human expertise is still essential for validation, context, accuracy, and decision-making. The discussion also covers measuring documentation success, improving communication clarity, and the role technical writers play in helping users navigate complex technologies effectively.

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In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

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