In this clip, David Fung and leadership psychologist Markus van Alphen delve into the complexities of KPI management and its impact on workplace culture. They explore whether KPIs serve as a reward or punishment, and discuss the psychological effects of fear-based management. Discover how different approaches to KPIs can lead to diverse outcomes, from fostering a blame culture to driving genuine performance. This conversation offers practical insights for leaders aiming to create a more supportive and effective work environment.