As buyers of legal services, in-house counsel are in a powerful position when it comes to legal industry innovation. Today’s guest, Kristen Cook, has used that position to do remarkable things as vice president and deputy general counsel at 7-Eleven. Kristen has been at the forefront of transforming how legal services are procured, how services are delivered back to the organization, and using Lean to improve legal operations. Her work has been recognized across the industry, including two ACC Value Champion awards which recognize how value is enhanced through the use of people, processes, technology, and data innovations.

Listen in to hear:
- How Lean Six Sigma shaped Kristen's career path and inspired her approach to legal operations.
- The role of data in creating value for her department and for 7-Eleven.
- How Kristen plans on integrating lessons of COVID-19 to create the cutting-edge legal department of the future.

As buyers of legal services, in-house counsel are in a powerful position when it comes to legal industry innovation. Today’s guest, Kristen Cook, has used that position to do remarkable things as vice president and deputy general counsel at 7-Eleven. Kristen has been at the forefront of transforming how legal services are procured, how services are delivered back to the organization, and using Lean to improve legal operations. Her work has been recognized across the industry, including two ACC Value Champion awards which recognize how value is enhanced through the use of people, processes, technology, and data innovations. Listen in to hear: - How Lean Six Sigma shaped Kristen's career path and inspired her approach to legal operations. - The role of data in creating value for her department and for 7-Eleven. - How Kristen plans on integrating lessons of COVID-19 to create the cutting-edge legal department of the future.

Kristen Cook

Pioneers and Pathfinders is a podcast about the people driving change in the legal industry. Interviews will focus on how their unique journeys inform their thinking about the profession, the business of law, the solutions they create, and where the industry is going next. The podcast will feature guests with multiple backgrounds and perspectives drawn from a number of areas including talent, technology, diversity and inclusion, social justice, education, training, and the business of law. The host of Pioneers and Pathfinders is J. Stephen Poor, chair emeritus of Seyfarth Shaw. During his 15 year tenure as chair and managing partner, the firm pioneered the application of Lean Six Sigma in legal service delivery. Today, he co-leads Seyfarth Labs, the firm’s technology research and development team and continues to serve as an advisor to firm leadership and as executive sponsor of strategic initiatives focused on innovation and growth. Steve brings his own experience as a legal industry pioneer to these conversations, resulting in insights that are both fascinating and instructive.

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Kristen Cook

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