Other investors in the company include Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

“We’re exceeding all our business metrics and so we’re rapidly investing in the business,” Birnbaum said of the recent quick succession of funding rounds.

This is different from much of what is on the market today, he said, where different channels will generate different tickets, statuses and resolutions.

While Kustomer had already raised a lot of money in recent times, there was another reason that the startup chose to take more: the investor itself.

“We look forward to working with Brad and his team as they continue to execute their strategic growth plan.” | To read full story, visit https://startuparound.com/read/1575484206.844567/Kustomer-raises-$60M-for-its-omnichannel-based-CRM-platform-–-TechCrunch?ref=audio_experience