In this week's adventure, Kyle Jepson from the HubSpot Academy joins us in the shark tank.

Kyle gives us a unique front-row seat to how HubSpot responded to the global pandemic as a company. 

Kyle also reveals that he has begun researching for a new Sales Operations Academy Certification. 

Key Takeaways:

• Sales isn't always about extremes.
• Negative reviews can turn into positive experiences.
• Learning from the 2020 experience and adapting to your needs is the best way to prepare for 2021.
• Sales Ops. is a difficult role to define for many companies. There isn't a standard template that this role can be put into.