In today’s episode, we have the pleasure of speaking with Debbie Levitt, Founder and Principal of Delta CX, The Mary Poppins of CX/UX, a UX expert who has been in the industry for decades. Our guest shares insights on how CX and UX work together in creating great user experiences and strategies for finding a sweet spot between user needs and business objectives. We also dive into the importance of value in design and how it can make or break a business. Debbie's recent book, "Customers Know You Suck", explores this topic in-depth, and she shares her thoughts on how designers can keep value at the forefront of their work. Finally, we discuss the future of CX and UX and what UX designers should be doing to prepare for these changes.

Tune in for a thought-provoking conversation with one of the industry's leading experts.

🎧 To listen, just look for the Ladies That UX in English on Spotify, Deezer or Google Podcast and press play!

✨ Ladycasters:

⁠Madalena Costa⁠ - Chapter Leader at Ladies That UX Lisbon⁠

Maria Haynie - Chapter Leader at Ladies that UX Salt Lake City

🍀 Sponsor: Deeploy (⁠@deeploy.eu⁠)

Edition: Luciana Borrasca (lb.audioedition)

Art: Hana Luzia (⁠@hana_luzia⁠)

#ux #ltux #ladiesthatux #podcast #ladycast #uxdesign #designthinking #uxresearch #userexperience #design #tech