In this episode, explore why true Experience Management (XM) goes beyond simple translation to embrace strategic localization—adapting tone, cultural context, idioms, and sentiment so your CX efforts genuinely resonate across markets. Learn how embedding language strategy enhances customer empathy, avoids miscommunication, and elevates brand trust—ensuring that every interaction feels native, personal, and meaningful in any region.

https://blog.datamatics.com/language-in-experience-management-isnt-just-translation-its-strategy