Summary
In this conversation, Mark Pearson interviews Lara Hamilton, a property management IT expert, about the intersection of technology and property management. They discuss the critical role of IT in ensuring compliance and security in housing, the impact of AI on productivity, and the development of customized AI solutions for clients. Lara emphasizes the importance of maintaining a balance between technology and human interaction, as well as the need for a healthy work-life balance in the age of AI.

Takeaways
Lara Hamilton is an expert in property management IT with over 15 years of experience.
Help Desk Realty supports over 1,400 property management users.
IT work can significantly impact communities, affecting housing stability.
Compliance and cybersecurity are crucial in property management.
AI can enhance productivity but cannot replace human support.
Customized AI solutions are being developed for clients to improve efficiency.
Challenges in scaling AI solutions include managing client expectations.
AI can free employees to focus on creative problem-solving.
Work-life balance is essential for employee satisfaction and productivity.
Embracing AI is necessary for future growth in property management.