~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~

Craig and Larry discuss retail at airports in Canada, including the need to improve the customer experience and offerings in terminals. Leung says airports are missing out on major opportunities to drive consumer sales to grow revenue.

• Larry Leung, Principal and Customer Experience Officer at Transformidy

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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/