When COVID lockdowns loom in early 2020, it’s up to Matthews team to prepare hundreds of laptops for an employee base that’s about to start working from home.

Matthew Schuster, Information Security Analyst at a major sports team, describes the inevitability of IT problems, and the importance of learning how to solve them. His stance is that no questions or problems should be left unresolved.

Matthew Schuster has spent six years navigating the world of IT operations and information security within the fast-paced professional sports industry, steadily rising from an intern to various technician and analyst roles along the way. In addition to all things ITOps and security, he’s passionate about cars, motorcycles, baking, and 3D printing!

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Key Quotes:

“ During that time period where everyone was working from home, that gave us time to kind of think about and sit back of like, hey, we got through it.  If we had to do this again, which hopefully we don't, how can we make things better? Not only just adapting like that emergency plan. But also just improving  our day to day kind of stuff. And so, the changes that we made to that plan transitioned to our actual laptop refresh and desktop refresh strategy.”

“ We have a saying in the information security world of, you know, it's not if you get hacked, it's when you get hacked. So you got to be prepared for things and be proactive, but also learn how to fail and learn how to fail  quickly is the most important thing and learn from those mistakes.”

“A very, very common theme in IT is that at the end of the day, problems exist, and you gotta learn how to solve them. And, me personally, I don't like leaving a question or a problem unsolved. “

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Time stamps:

00:59 - Matthew’s role

03:50 - Oh, the horror

09:29 - IT in a stadium

10:21 - Breaking down the tasks

15:57 - Don’t be in the sequel

21:05 - Matthew’s survival kit

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Links:

Find Matthew on LinkedIn

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