In this episode, I sit down with Michael Shirley, the Chief Empowerment Officer of Family Pet Health, to share laughs, insights, and some unforgettable stories from the world of practice management. Michael tells me a jaw-dropping tale about one employee’s excuse for being late that left him absolutely speechless. We also dive into the challenges of HR, empowering teams, and the realities of owning and growing a veterinary practice. Join me for this fun, insightful conversation—you don’t want to miss it!