Laura talks about:

- How do you define success?

- Does success = happiness?

- Her thoughts on “fake it till you make it”?

The person who influenced Laura the most in the past year:

Kara Goldin, Founder and CEO - Hint Inc.

Her note to all CX professionals:

“Find your why, and relate it to the customer's why.”

Transcript: https://press1fornick.com/laura-gassner-otting

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