In this episode, host Mudassar Malik sits with Laura McCutchan, a seasoned UX design leader with experience in various web designer roles. McCutchan emphasizes the importance of effective communication within teams, sharing personal experiences on how it influences project outcomes. She speaks of the power of inclusive conversation and design thinking, shedding light on the significance of consultation and collaborative decision-making in UX/UI design.

McCutchan further discusses the necessity of striking a balance between feedback, negotiation, and execution in the development process. She underscores the critical role of early discovery and research, cautioning against compromising these for expediency, as it often leads to quality issues down the line.

Finally, McCutchan imparts her advice to fellow web and graphic designers: always ask "why." She advocates for a problem-solving approach, focusing on serving the users rather than merely creating aesthetic designs. She stresses the importance of understanding the purpose behind every design requirement, making "why" an integral part of the design process.

Key Takeaways
- Every client relationship demands a unique approach.
- Always ask the question, “Why are we doing this?”
- Cutting corners in user research comprises quality.
- Inclusive developers improve project outcomes.
- Balance feedback, negotiation, and execution.

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