Lauren recounts her journey from a pioneer member of an Alabang contact center to roles in quality assurance and vendor management over nearly a decade.

Lauren discusses her reasons for choosing a career in BPO and the competitive salary and benefits. Take note: nakapag-uwi siya ng dining set! She also delves into the challenges of night shifts, long commutes, and peer pressure, perhaps?

00:00 Introduction and Early Career

00:37 Transitioning Between Companies

01:31 Commuting Challenges and Job Applications

04:10 Why Choose a BPO Career?

07:15 Compensation and Benefits

14:38 Training and Personal Growth

16:37 Training and Assessment in BPO

17:08 Cultural Adjustments in the Workplace

18:17 Challenges of Working in a BPO

20:28 Shift Schedules and Work-Life Balance

22:19 Navigating Holidays and Leaves

27:46 Transitioning Out of BPO

29:10 Life After BPO

30:54 Impact of AI on BPO

31:44 Advice for Aspiring BPO Workers

32:29 'Would You Rather' Questions

34:52 Conclusion