In this episode, we dive into Lea Schöpfel's presentation from the event Digitaler Pflegebetrieb 2025, where she examined why digital billing in the care sector often looks good on paper but fails in practice.

The conversation focuses on the gap between digital care documentation and actual reimbursement, highlighting where recognition processes break down, how inefficient systems create additional workload for care staff, and why many digital solutions still fall short in real-world application. Lea also addressed the critical role of dialogue with cost bearers and shared practical perspectives on what needs to change to achieve sustainable, future-ready billing models in everyday care operations.

Discover the full presentation on YouTube (https://youtu.be/_QqMbJ-3myk) And explore all other events at: www.worldclassbusinessleaders.com