In this episode, Amy chats with Michael Hannon, VP Sales and Client Management in the Financial Services industry, and Gwen Myatt, Director of Delivery in the Consumer Brands area, to describe the Lead with Emotional Intelligence leader expectation and focus specifically on the competency of Informing. A big piece of managing relationships with emotional intelligence is keeping your team and stakeholders informed through transparent communication. Gwen and Michael share insights on ways to communicate with empathy and strategies to find the balance on sharing information at the right time. We’ll hear that trust can even be built in a relationship when the information being shared is difficult.

LeaderTalks@Acxiom is edited by Levi Gilbert.

Show Links:

The Motivational Toolkit: How to Align Your Employees’ Interests with Your Own by David Kreps

The Strategic Pause:Stop.Think.Lead by Don Graumann