Joe McCarville has over 20 years of experience in 911 emergency communications. Over the course of the 20 years, Joe has been a dispatcher, Manager for a countywide consolidation and is currently working as an Operations Manager at an agency in Iowa.

In this episode, Joe McCarville shares with us the unspoken stories and challenges that emergency dispatchers and leaders have to face on a daily basis. He also shares with us the leadership strategies that has helped him lead his team more effectively as well as diffusing any conflicts within the team.