LeaderDialogue

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. More than ever, we need all the tools and help we can get to overcome the growing needs of the healthcare system. Dr. Lorissa MacAllister recognizes the need to optimize healthcare environments, leading her to found Enviah. The company helps create healthcare environments where people thrive while helping healthcare providers more effectively accomplish their mission. In this episode, Dr. MacAllister joins Dr. Roger Spoelman and Ben Sawyer to share the story and inspiration behind the development of Enviah and how it aims to align people, processes, physical spaces, and profitability within healthcare organizations. Through case examples and her expertise, Dr. MacAllister challenges traditional healthcare practices and offers a new perspective on driving revenue, improving patient outcomes, and competing with direct-to-consumer entities by optimizing physical spaces. Tune in to this episode and discover how Dr. MacAllister and Enviah are revolutionizing healthcare environments. Take the first step towards transforming your organization by unlocking the untapped potential of your organization’s physical spaces.

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Confronting that, we are seeing systems and processes being reimagined. In this episode, we sit down with David Willis to talk about expanded care settings, particularly reimagining patient flow in healthcare organizations. He dives deep into the reasons behind the renewed focus on patient flow, including shifting patient preferences, staffing challenges, and financial considerations. What is more, Dave emphasizes the need for administrators to address these issues by optimizing bed utilization, reducing the length of stay, and improving discharge planning. From identifying current challenges to finding solutions and new approaches, Dave gives us key insights that will help you meet the evolving needs of patients, healthcare providers, and the entire organization. Tune in to this conversation to not miss out!

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One area that has particularly grown since is outpatient care, which comes with unique sets of challenges. In this episode, we take a deeper look into outpatient care under the umbrella of systemness. We are joined by Delena Cook Brockmann, the Executive Director of Operations at Piedmont Athens Regional, to share how they strategically align outpatient care with the rest of their system. She shares the Oconee Health Campus, the huge impact it made on patient experience and the community, and the growth they’ve seen since. Delena then gives the top recommendations on successful outpatient integration while unpacking the pitfalls you need to avoid. The health system is ever-changing, and as leaders, we need to stay on top of it. Tune in to this conversation for more insights.

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The show has been with great experts who share their wisdom to help leaders navigate these changes within the industry. In today’s special episode, Dr. Roger Spoelman and Dr. Chuck Peck are joined again by Darin Vercillo and Ben Sawyer of ABOUT Healthcare for a Quarterly Co-Host Review. They talk about what they have seen going on in the environment and reflect back on some of their previous conversations with guests. Tackling issues with throughput using sports metaphors and fighter pilot analogies, this conversation will fill you with fresh insights on how to get your organization to the level of performance the health system wants. So tune in to not miss out!

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Some of those challenges, particularly in behavioral health, are access, throughput, and placement. Bringing to the show over 20 years of experience in healthcare operations and management to discuss the crisis we are seeing is Kenneth (K.C.) Johnson. K.C. is an accomplished business executive and entrepreneur with a proven track record of success in the healthcare industry. He currently serves as the Chief Executive Officer of HealthSource Integrated Solutions. He joins this episode to talk about how the industry can tackle some of the major access and placement issues that are occurring, beginning with the emergency room paradigm down to setting up a crisis stabilization unit. K.C. then shares his thoughts on technology and what he thinks it can do to help eliminate redundancies that keep patients from receiving the care they need as quickly as possible.

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One of those existing challenges that has only become extra tough is readmissions. Because let’s face it: readmissions cost us not only dollars but time and human resources—all of which have taken a dent in the last few years. In this episode, we are joined by Dr. Tricia Baird to help us get ahead of readmissions. Dr. Baird is the Vice President of Care Coordination at Corewell Health West, where she and her team published the paper “Reducing Readmission Risk Through Whole-Person Design.” She shares with us what they found from their study, revealing the crucial role of educating patients to advocate for themselves. Dr. Baird also talks about overcoming disparity across the organization, employing a multidisciplinary team, and utilizing technologies. Tune in to gain more information about supporting your patients and getting them their best health.

Get a hold of Dr. Tricia Baird’s paper, “Reducing Readmission Risk Through Whole-Person Design,” published at the New England Journal of Medicine Catalyst, Volume 4, Issue 1.

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Caring for about 800,000 lives in their region, Northern Arizona Healthcare is no stranger to challenges concerning patient flow and care orchestration. In this episode, Dr. Chuck Peck and Ben Sawyer are joined by not just one but two guests from Northern Arizona Healthcare. They sit down with Dr. Derek Feuquay and Jake Lansburg to discuss their care orchestration as a whole and how they overcome issues on access, throughput, and capacity. They take us deep into their process design and transformation to facilitate better patient movement as well as giving patients access to better care. From creating cultural change to accelerating the transfer process, having a phenomenal care coordination team, and turning data into information and insights, Dr. Derek and Jake cover a range of important topics to help you navigate these pressing healthcare challenges. Tune in and learn to better optimize care orchestration!

At the end of the day, healthcare is all about bringing systems together to provide the best care possible for patients. However, coordinating this is not without its challenges. Often, it takes great leadership to pull off a high-performance care network. In this episode, we have a guest who has figured this out. Mary Pat Olson has more than 30 years of experience in healthcare across Nursing, Care Management, and Healthcare Associations. She is currently working at Loyola University Health System. With her expertise, she shares with us how we can create and manage high-performance and clinically-integrated networks built around the patient. Mary also discusses how they navigated through the challenges brought on by COVID and the issues of staffing in the industry. Full of wisdom and insights, this conversation will enlighten you on how to really support your patients. Tune in and learn more on providing access to the right care in the right place.

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One of those vexing problems that we continue to see today is deciding where a patient should go, especially with reduced hospital and post-acute capacity. Diving deep into this mismatch between demand and capacity, Gina Kidder, MSN, ACM-RN, joins us in this episode. Gina joined ABOUT Healthcare in 2023 as Client Outcomes Engineer, with more than 30 years of experience in healthcare across nursing, HCIT implementations, and Care Management. She brings her expertise on care orchestration and patient transitions to help us navigate this issue that has been affecting how patients receive the right and proper care. Following the theme on Taking Control of Throughput, Gina talks about using data and technology to create better strategies and decisions. Join Gina along with Dr. Chuck Peck, Ben Sawyer, and Darin Vercillo to learn more on improving patient care in this conversation.

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Managing through the changes can be tough, especially as we collectively have to rethink what used to work and find new ones to fit the current and ever-evolving context. In this episode, hosts Roger Spelman, Dr. Chuck Peck, and Ben Sawyer discuss the changes that have happened since the start of the pandemic. They take a deep dive into the digital front door, consumer-focused healthcare, and the need for innovation. Where are we today? How did we get here? What is the next step? Join Roger, Chuck, and Ben in this conversation as they share their insights.