This week, David Wright is joined by Gene Kim, the author and researcher behind “The Phoenix Project” and “The DevOps Handbook,” to discuss wiring organizations for high performance.

Key Takeaways:

(02:55) Study how high performers achieve great outcomes.

(08:02) Design humane and helpful user experiences.

(15:46) Segment work to enable independence.

(21:20) Leaders should enable joint problem-solving.

(29:34) Amplify signals to catch issues early.

(37:05) Lead with courage, not fear.

(39:23) Seek out people who are smarter than you.

Resources Mentioned:

Gene Kim -

https://www.linkedin.com/in/realgenekim/

The Phoenix Project -

https://www.amazon.com/Phoenix-Project-DevOps-Helping-Business/dp/0988262592

The DevOps Handbook -

https://www.amazon.com/DevOps-Handbook-World-Class-Reliability-Organizations/dp/1942788002

The Unicorn Project -

https://www.amazon.com/Unicorn-Project-Developers-Disruption-Thriving-ebook/dp/B07QT9QR41

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