For timestamps see below.

Don’t underestimate the importance of leadership in CX Transformation
Make leadership activation part of your program design, involve them as soon as possible and make their roles really tangible.

How?

🚀 Check which levels of leadership you have in your organization

🚀 Customize specific activities for their role

🚀 Onboard every level separately

🚀 Share monthly scores & progress

🚀 Embed the way of working in the hierarchy

In this podcast Zanna talks you through all the steps in detail. Tune in and enjoy!


(01:01) Why this podcast?

(02:49) Check levels of leadership

(05:40) Customize specific activities for their role

(08:09) Onboard every level separately

(09:53) Share monthly scores & progress

(11:22) Embed the way of working in the hierarchy

(14:24) Additional inspiration

NEW! Once You See It - Executive Guide to Human-Centric CX Transformation by Dr. Zanna van der Aa is out now!
It contains a unique combination of perspectives: the CEO perspective and the CX transformation lead perspective.
And in between these two parts of the book, she also shares a chapter on the role of AI in experience.

Accelerate in Experience Academy

Ready to create more business impact with Customer & Employee Experience? Join the 6-week Accelerate in Experience Academy by Dr. Zanna van der Aa. The proven method for CX transformation that delivers measurable results in just 3 months.

🌍 Trusted in 20+ countries by 11+ global brands such as Randstad, Allianz, Zain and Egon Zehnder. Now available online.

👉 Start your journey: https://academy.zannavanderaa.com/en

More info? 
LinkedIn -> https://www.linkedin.com/in/zannavdun/
YouTube -> https://www.youtube.com/@dr.zannavanderaa
Website -> https://zannavanderaa.com/
Dutch version podcast -> https://beleving.buzzsprout.com