On this episode of the Customers First Podcast, I have an insightful conversation with Jesse McCullough, founder of Keystone Pharmacy Insights and a leadership coach. After his Customers First record-breaking Spotify episode in 2024, Jesse returns to discuss leadership and awareness, sharing his journey from a farm kid to a pharmacist and his leadership challenges in various sectors. 

A key moment in Jesse's life came in 2014 when he discovered we could cultivate leadership skills. This discovery led him to a decade of study with the John Maxwell team. Jesse emphasizes that everyone deserves to be led well and that improved leadership is universally necessary. 

Our discussion highlights the Seven Levels of Awareness framework, which promotes an understanding of leadership dynamics. Jesse explains that everyone can progress through these levels, offering practical insights to enhance personal and professional relationships. He stresses the importance of recognizing emotional states in patient care and shares his belief in maintaining a growth mindset. 

Jesse also highlights self-reflection and accountability as pivotal for leadership development. He provides actionable tips, like setting reminders and seeking feedback, emphasizing that fluctuating between levels is part of the leadership journey. 

In this episode, Jesse's perspective on overcoming complexities in the pharmacy sector showcases the importance of continuous learning and community engagement. Ultimately, the conversation encourages leaders to embody the qualities they wish to see in others and foster transformative customer experiences through effective leadership. Jesse's insights underscore the power of reflection and growth, advocating for a customer-centric culture where everyone can contribute positively.

 

Timestamps:

5:35: The Seven Levels of Awareness 8:09: Benefits of Applying Awareness Levels 12:06: Describing Each Level of Awareness 24:32: Navigating Through Levels of Awareness 35:11: Self-Reflection and Accountability  

Jesse's Contact Information:

LinkedIn: jessewmccullough

Facebook Group: kpipharmacy

Tacey's Contact Information: 

Website: www.taceyatkinson.com  

Social Media: @taceyatkinson

Thank you for tuning in, and Tacey looks forward to having more valuable conversations together in the future.

Remember:

Customer Centric Cultures Create Magical Customer Experiences.

Now Go Create the Magic!