Global CEO Keith Farlinger looks back at the past crisis and considers how leadership might look in the emerging future. The pandemic has really highlighted organization’s strengths and weaknesses and separated true leaders from the pretenders. How do leaders inspire others and shape their actions? Setting clear objectives and defining expectations, maintaining engagement and focus, while communicating in a clear and transparent manner, is more relevant than ever.   

The right leadership behaviours will help companies be resilient during the crisis and to thrive in the future. What are the right behaviours to lead in these complex times where, innovation, agility, sustainability, diversity, corporate performance and client service is so important?