In this episode of The Business of a Clinic, we speak with Guy Mayout, Managing Director of The Cadogan Clinic — one of the UK’s leading plastic surgery and dermatology hospitals.

Guy shares how he helped the clinic grow from a family-run specialist practice to one of the most respected names in aesthetics and dermatology, earning an Outstanding CQC rating for leadership. He discusses what it really takes to scale a private clinic, from firefighting and building systems to maintaining culture as headcount grows.

We explore:

💡 The operational and cultural pillars behind the Cadogan Clinic’s success

💡 How to grow from £1M to £5M revenue without losing control

💡 Why front-desk chaos is a commercial problem, not a staffing one

💡 The real-world challenges of implementing AI in private healthcare

💡 Why every clinic needs a “sales desk” — and why “sales” isn’t a dirty word

This is a must-listen for any clinic owner or operator thinking about scaling, modernising operations, or navigating the rise of AI in healthcare.

🎙 Hosted by Jared Aron, Founder & CEO of Coherent — the Clinic Sales Desk for UK private clinics.

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