Angeline Gavino is joined by Mike Simmons, Founder of Catalyst A.C.T.S, to explore the critical role of leadership in driving cultural and operational shifts within Customer Success. He shares his unique insights on navigating the transition to revenue-driven CS and building high-performing teams.

Key discussion points include:

• The essence of leadership: What it truly means to lead and move organizations forward.
• The role of culture in driving success: How to shift from reactive support to proactive customer success.
• Aligning CS with revenue goals: Building a clear strategy to help CS teams own revenue responsibility.
• Tackling internal change management: Practical advice for influencing cross-functional alignment and managing up.
• Leadership starts with self: How leaders can better understand their impact, communicate effectively, and drive meaningful results.

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Until next time, keep driving success and speaking the language of revenue!