Leadership and management are terms that seem to be used interchangeably within the industry. We discuss the difference between leadership and management, and the important skills of hotel professionals in the future.

1. The common qualities shared by the most effective leaders over the past 12 months.
2. How the impact of the pandemic has inspired hoteliers to reinvent their people structures.
3. The most important qualities of a leader particularly as we move the recovery.
4. How we can most effectively develop emerging managers and leaders of tomorrow.
5. The importance of emotional intelligence in leadership.