There are many quiet, highly effective leaders in organizations, in communities, in families. They don’t have titles or formal authority. They’re able to get things done through others, to have real influence. How does it happen that some people are able to make things happen without formal power and authority? How are they able to be subtle, effective leaders?

These people have referent power. That means people willingly follow them because they admire them and respect them, not because they have to follow them. That's what we're going to explore...