Dan Balcauski sits down with Avi Kedmi, CEO of SysAid, to explore Avi's remarkable journey from a Java developer to a seasoned tech leader. Avi shares insights on driving a 22-year-old company through AI-driven transformation while maintaining growth and profitability. The discussion delves into the importance of a clear vision and mission, the strategic return of SysAid's founder, and the critical role of product excellence in scaling a B2B SaaS company. Avi also provides his perspective on the current AI landscape and its transformative potential, drawing from his extensive experience in machine learning. Tune in to discover invaluable tips for scaling success and the future of AI in IT service management.

00:55 Avi Kedmi's Journey in Tech
03:36 SysAid's Elevator Pitch
04:43 Joining SysAid and Initial Challenges
09:49 The Importance of Product in B2B SaaS
11:39 Mission and Vision: Driving Change
19:09 Bringing the Founder Back
22:35 The Power of OKRs and Feedback
22:50 Impact of Strategic Decisions
23:47 Accelerating Innovation and Execution
24:08 Balancing Innovation and Profitability
27:56 AI's Role in Business Transformation
36:10 Monetizing AI Capabilities
39:01 Personal Influences and CEO Insights

Guest Links
https://www.linkedin.com/in/avikedmi/
https://www.sysaid.com/