In this episode of How I Lead Change, we sit down with Jason McDaniel, President & CEO of ICBC, the crown corporation that oversees insurance, driver licensing, and road safety across British Columbia.

We dive into how ICBC is shifting from a lawsuit‑driven auto insurance model to a care‑focused system, the role of storytelling and data in driving meaningful change, and why attention to the small details can make all the difference in building trust and transforming organizations.

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