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Leading Digital and Consumer First Transformation ft. Suzanne Reimer of Church & Dwight
You're probably familiar with the phrase "they don't know what they don't know." This is very true of many brands' siloed cross-functional teams.
In this episode of Community Powered Marketing, Sue chats with Suzanne Reimer, in charge of Digital Engagement at Church & Dwight, about her efforts to help brands become digital first and to approach the consumer journey in a more holistic way.
You'll discover why brands that make use of siloed cross-functional teams miss pieces of the customer journey puzzle through a lack of communication.
You’ll hear why community is your best ally in understanding the ideas and content that resonate, and in offering insights into building consumer lifetime value.
You'll discover how Suzanne and her team are elevating understanding around the expectations of marketing programs, rather than just focusing on traditional KPI targets.
You'll also learn why 100% customer loyalty is a myth, and how focusing on making small adjustments tied to specific customer wants and needs has enormous potential.
Join Sue and Suzanne as they discuss a more holistic approach to the many touchpoints found along the consumer journey.
Enjoy!
What You'll Learn in this Show:
Resources:
Website
X, formerly Twitter
View all episodes
By Community Powered MarketingYou're probably familiar with the phrase "they don't know what they don't know." This is very true of many brands' siloed cross-functional teams.
In this episode of Community Powered Marketing, Sue chats with Suzanne Reimer, in charge of Digital Engagement at Church & Dwight, about her efforts to help brands become digital first and to approach the consumer journey in a more holistic way.
You'll discover why brands that make use of siloed cross-functional teams miss pieces of the customer journey puzzle through a lack of communication.
You’ll hear why community is your best ally in understanding the ideas and content that resonate, and in offering insights into building consumer lifetime value.
You'll discover how Suzanne and her team are elevating understanding around the expectations of marketing programs, rather than just focusing on traditional KPI targets.
You'll also learn why 100% customer loyalty is a myth, and how focusing on making small adjustments tied to specific customer wants and needs has enormous potential.
Join Sue and Suzanne as they discuss a more holistic approach to the many touchpoints found along the consumer journey.
Enjoy!
What You'll Learn in this Show:
Resources:
Website
X, formerly Twitter