How do you build a modern and engaged learning culture at the public agency that operates the oldest subway system in North America?

In this episode, we’re joined by Jay Letourneau, who discusses his experience leading learning and organizational development for the Massachusetts Bay Transportation Authority, the agency which operates public transportation in Massachusetts and the greater Boston region, including the Boston subway, the “T.” Jay discusses how he has approached finding a balance between training that has to take place and the development learning that can unlock new possibilities for staff.