In this episode, we focus on learning leadership with an interview with Tracy Salters, the Director of Global Learning and Development at American Airlines. With a learner population of between 135,000 and 150,000 learners globally, Tracy’s team of 22 learning professionals are responsible for managing programs across multiple disciplines and topics.

The conversation explores the focus on culture, and how the learning team gathers information and outcomes data to understand the needs of the organization. The conversation also highlights a new managers’ learning program which went “viral” within the company, growing beyond the program’s initial scope and reach, driven by internal champions who recognized and advocated for its value and impact.