Geraint Evans, Field Service Engineering Manager at B. Braun, joins the Comparesoft Field Service Management Podcast to explore what field service looks like when equipment uptime directly impacts patient care.

Drawing on experience across industrial service and medical devices, Geraint explains why healthcare field service carries a different level of responsibility, and how compliance, preventative maintenance, and people-first leadership shape day-to-day decision making.

In this episode, Geraint talks about:

• Why medical device field service is fundamentally different from industrial service
• How uptime and compliance link directly to patient outcomes
• Why first-time fix matters more than speed in regulated environments
• Early signs of burnout in field service engineers
• How preventative maintenance reduces pressure on NHS clinical teams
• Why predictive maintenance is becoming critical in healthcare service delivery
• What engineers should practise now if they want to move into leadership