Connect & Collect

Leading the Charge: Expert Tips for Credit Union Collection Teams

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In this episode of Connect and Collect, we welcome Alisha Blondel, Director of Collections at FSU Credit Union.

What we're talking about in this episode:

  • Alisha's Career Journey: From starting as a Branch Teller in 2003 to becoming the Director of Collections, Alisha shares her professional growth story and the milestones along the way.
  • Empathetic Collections Approach: Learn about the shift towards a more understanding and empathetic approach to collections, which has proven effective in dealing with members compassionately.
  • Training and Performance Incentives: Alisha discusses innovative training techniques and performance incentives that motivate and empower collection teams.
  • Career Advice for Collection Professionals: Gain valuable insights and tips for both aspiring and current collections professionals looking to advance in their careers.
  • The CUCP Annual Conference: Hear about the impact of professional gatherings like the CUCP conference on community building and professional development within the credit union sector.
  • FSU Credit Union’s Community Impact: Explore how FSU Credit Union is making a significant impact in the community through educational initiatives and dedicated member service.
    • ...more
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    Connect & CollectBy Lexop