In this episode, we speak with Sam Astwood-Maddren, National Defence Manager, about how data-driven decision making, strong teamwork and a calm, solutions-focused mindset can transform performance on some of New Zealand’s most complex contracts.

Sam shares how having the right data enables better decisions, improved KPIs and a culture of continuous uplift. She reflects on the power of having a great team and how tapping into the broader Downer enterprise skill set allows teams to mobilise quickly, collaborate and deliver the best outcomes for customers.

We explore the importance of constantly checking in, recognising great work more often, and embracing the idea of ‘progress not perfection’ to drive sustained improvement.

Sam also discusses her leadership approach on the New Zealand Defence Force contract, where her humility, steady presence and people-first mindset helped strengthen customer relationships and enhance operational results.

Grounded in real experience and genuine care for her people, this conversation highlights what The Downer Difference looks like in action: empowered teams, strong networks and leaders who show up with calm confidence to make things better for those they serve.

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