Experiencing Healthcare Podcast

Leading through complexity, not just change Part 2


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Show Notes
  • Resilience ≠ endless pushing: build comfort with discomfort; use challenge as a team-bonding accelerator when you face it together.
  • Spot team drift early: when tension comes from the team, independence erodes the common goal—realign to the patient and the shared mission.
  • Deciding in the fog: use process of elimination; discuss “bad options” to strengthen the good one; define success signals before you move.
  • Easy path vs. hard path: easy isn’t “wrong.” If you don’t cut a new road today, pre-plan what it would take to cut it tomorrow.
  • Experimentation culture: separate the person from the work (DISC lens) to reduce shame, increase learning, and invite bold ideas.
  • Effective communication: don’t just send—ensure receipt. Mind timing, channel, and context. Don’t “info-dump” to transfer responsibility.
  • A small shift for tomorrow: extend grace to yourself, ask a trusted teammate for perspective, and take one clear next step.
  • Mentioned frameworks & phrases: process of elimination, “I’m in charge of me,” next right step, psychological safety, DISC, success signals, team over solo.
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Experiencing Healthcare PodcastBy James Preston, Matt Staub

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